1CapApp is the push engine that delivers live internet captions to a web page that can be displayed on any internet connected device.

1CapApp delivers a seamless flow of realtime text making your viewing experience amazing. 

Our customers are provided with one username, one password and one link to easily access their secure realtime session. 

1CapApp offers the ability to take notes on the same page as the realtime text stream so you no longer miss critical information. A built-in chat box is also available. If given permission when scheduling, you have the ability to email your transcript file to any email address.

Please call for a FREE demo today.

If you are currently working with a caption provider, please ask them to sign up for a 1CapApp account; and, if you are a caption company, you'll love the dashboard functionality . . .  especially the scheduling! You will only give your clients one username, one password, and one link. Please try 1CapApp today!

• PR Newswire - Captioning and stenoCART Crucial to Business Success

Broadcast captioning, also referred to as closed captioning, refers to the instant translation of the spoken word that is encoded into a television signal or viewed on a large screen or monitor at a meeting or convention.

Broadcast captioning is a critical link to news and entertainment programming, as well as emergency alerts for individuals who are deaf or hard of hearing. Studies have shown that captions can be a successful learning device for children and adults seeking to improve their reading and language-learning skills. In addition, professionals in the educational arena are using captioned television in the classroom as an educational tool.

At 20/20 Captioning & stenoCART, we offer quality broadcast captioning services for national, local and public television programming. Examples of broadcast captioning include, but are not limited to, the following:

                                                        
Don’t see your event listed above? Let our friendly and experienced staff help you. Chat live, call, or e-mail us today.

Professionals

Imagine . . . you or a team member are deaf or have a hearing loss and are unable to accurately follow the conversation during a very important meeting or training. Let 20/20 Captioning & stenoCART help!

All Occasions 

Assisting a Loved One with a hearing loss? We have a solution for you! Word-for-word realtime streaming text that can be viewed on your computer, iPhone, Android, iPad, Tablet, Blackerry or Kindle.

Funeral Service

Being a part of the planning process of a Loved One’s funeral is so important. If you, or someone you know, is deaf or hard of hearing, step forward and ask for CART today. Word-for-word realtime streaming text can be viewed on a computer, iPhone, Android, iPad, Tablet, Blackberry or Kindle.

Funeral Directors

Imagine . . . you have a person attending a funeral service and they are deaf or hard of hearing. Stand out from your competition and offer CART, a word-for-word realtime streaming text solution of what is being said about that Loved One’s family member or friend.

20/20 Captioning is a leader in providing real time captioning services for live content on many different platforms.  With a wide range of easy to use captioning integrations, we can help make /aptioning your content easier than ever.

Our state of the art caption streaming technology is constantly being updated to allow us to seamlessly integrate all of the most popular web and video platforms currently available.  

Concerned about security of your content?  Our caption streaming platform uses 256 bit SSL encryption for end to end data security.  We also offer a wide range of security options to access your caption streams, from secure password protected logins, to domain name restrictions to whitelisting, we can work with you to come up with a data security plan that works for you.

Many of our most popular integrations are listed below.  If you don’t see one that your interested in, give our experienced, knowledgable team a call at 800-870-1795 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Live and Real-Time Captioning Integrations

20/20 Captioning has developed a long list of easy to use integrations with many of the leading online and conferencing platforms.  These integrations make it easy to integrate live captioning into your online content.  You can learn more about these integrations below.  Of course, if you have further questions about how 20/20 Captioning can help make your meetings and content more accessible please feel free to give us a call or send us an email.

Live Captioning for Web and Video Platforms

Facebook Live | YouTube | UStream 

Live Captioning for Conferencing Platforms

Zoom | Adobe Connect | WebEx | GoTo Meeting | Skype for Business | ON24

20/20 Captioning offers a simple, effective way to caption your live stream to Facebook Live.  We recommend utilizing an RTMP stream.

RTMP STREAM:

This method receives your live video stream, provides an audio reference to the captioner using the our encoder, encodes incoming live caption data in the stream, and delivers the fully captioned video to Facebook Live.

As illustrated in the above diagram, 20/20 will provide you with an RTMP address to direct your live stream to. 20/20 will insert live captioning directly into your live stream and send the captioned live stream directly to Facebook Live.  Viewers will have the ability to turn captions on and off and the recorded video will have captions embedded for future playback.

For more information, including pricing, please contact us at 800-870-1795 and one of our knowledgeable team will assist you.

Adding Closed Captioning to On24 is easy with 20/20 Captioning's caption streaming technology. Just follow these easy steps to make sure all of your attendees have full access to your important content:

1. Log into your On24 “Webcast Portal.”
2. Create a new webcast by selecting the “Create New”  option on the left-hand side. Add the necessary information to the On24 Window shown below, and then select “Create”:

3. Under the newly created webcast, select “Console Builder”:

4. Select “Widgets”  from the top tool bar shown above to bring up the “Widget Manager”:

5. Under “Widget Manager,” please double click “URL”  located at the very bottom of the window. This will open the “URL” window.

Once open, select “Settings > Configuration” option at the top of your URL window as shown below:

6. Insert the embedded link in the URL window. To create the embedded link, add your event ID (provided in your confirmation email) to the following URL:

7. Select “Save” and your participants should now have access to the Caption Window.

LIVE CAPTIONING FOR MEETINGS AND WEB CONFERENCES

For Meeting Participants

Using live captioning services for your conference calls or web meetings will provide you with access to live, real-time captions displayed in an easy-to-use streaming text window.  The caption streaming platform is web based and works with most browsers with nothing to download or install.

How to Closed Captioning for your conference call or audio meeting:

• Before the Conference – In your meeting confirmation email, you will receive a link to the caption stream. This will allow you to access live captions during your meeting.

We strongly suggest you dial into your Audio Meeting and streaming session 5 to 10 minutes before the meeting start time to familiarize yourself with the available tools.

• During the Conference – If you are participating in an audio meeting/conference call, you will need one browser window open which displays the streaming captions via caption streaming platform.

• You can also adjust the settings to change font size, text color and background color:

• After Your Conference – If available, save a copy of the unedited transcript to your own computer. Note: This option is dependent on your meeting organizer’s preferences. 

How to Access Closed Captioning for your Video Meeting:

• Before the Conference – In your meeting confirmation email, your meeting organizer will provide you with a link to the caption streaming platform. This will allow you to access live captions during your meeting.  Please note that you will need to log in to TWO separate websites using different links:

1. Video meeting web link (this link will direct you to the event arranged by your meeting organizer)
2. The caption streaming link provided in your confirmation email.

*We suggest you log in to the Web Conference and the caption streaming platform 5 to 10 minutes before the meeting start time to familiarize yourself with the available tools.

• During the Conference – If you are participating in a video meeting, you will have two web browser windows open.
• After Your Conference – If available, save a copy of the unedited transcript to your own computer. Note: This option is dependent on your meeting organizer’s preferences.

For Meeting Organizers

To easily schedule captioning services for your live audio/video meeting or web conference, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 800-870-1795.  As you place your order, you will want to decide whether you need things like:

• An Immediately Available Unedited Transcript (for downloading by meeting attendees)
• An Edited Transcript (to include in perpetuity in your meeting recording)
• Two-Way Communication between Captioner and Participants for Q&A
• Spanish Captioning and Transcription Services

Captioning services can be requested with as little as 12 hours notice.  Once captioning for your meeting or web conference has been scheduled, you will receive a confirmation of your captioning order, your caption Event ID, and a unique event link to the streaming text window.

To share the link to the caption stream with your meeting attendees, you can paste the unique link from your confirmation email into your meeting invitation. This will be a separate link from the meeting event.  Please remind participants that they may need to open two separate website windows at the start of the event: one window for the meeting/conference and another window to display the captions.  (Audio conference attendees will only open one website window to view captions.

We can also secure meeting links with passwords, restricted IP addresses or limit logins to specific email domains.  Contact your 20/20 representative for more information.

CART, Communication Access Realtime Translation, is the most widely used technology for providing instant translation of the spoken word into English text. As a co-developer of the 1CapAppstreaming text platform, we did not leave anything out! The text can be viewed on a computer monitor, television screen or projection screen, iPhone, Blackberry, iPad, iOS, Android or Kindle.

20/20 Captioning & stenoCART provides the following CART services:

• Onsite CART: Requires the realtime writer to travel to your location. Consumers view the translation from a laptop computer, television screen or projection screen. 
• Remote CART: Requires the realtime writer to be at an offsite location. The consumer needs only a computer with an Internet connection located in the room where the meeting or event will take place. The streamed text is sent to the consumer’s computer over the Internet in approximately 3 seconds.
• Overhead or Projected CART: Designed to provide communication access for large groups. This service is frequently used at conferences and special events to project text onto large screens or monitors placed throughout the room.

Examples of remote and onsite CART include, but are not limited to, the following:

                                                                                                
Benefits of CART:

• Flexible: CART can be used in a variety of settings, whether one-on-one, or in small or large groups.
• Versatile: The consumer has the ability to change the font size, background and foreground colors of the text to suit their needs.
• Accessible: Easy to set up and use. No messy cables required.
• Convenient: The consumer can view the realtime streaming text on an iPhone, Blackberry, iPad, iOS, Android, Tablet or Kindle.
• Full participation: The consumer has the opportunity to be involved due to word-for-word translation with all environmental sounds.
• Total communication: CART provider can be the voice for the consumer.
• Transcript of event: Complimentary transcript available within hours of event.

Needing more information?  Let our friendly and experienced staff help you. Chat live, e-mail or call today for a FREE demonstration.

Look to 20/20 Captioning for your Live Captioning and Remote CART Needs

"Their captioners do a great job. They are easy to work with and ready to help with whatever you need. I've especially appreciated their help on short notice."

  - Ben M.  

20/20 Captioning has been a leader in providing cost effective Live Captioning and Remote CART services for over 20 years. 

Our services help make your conference or event more accessible, expanding your audience and increasing retention and comprehension while complying with ADA and WCAG 2 guidelines. 

We use only experienced live captioners based here in the US for the highest level of accuracy and confidentiality with no delays in the captions, allowing your attendees to fully participate in the event. 

Whether your event is in person, on-line or a hybrid, our knowledgable support team is available 24/7 to help out with a tight deadline or a last-minute project!

We provide:

• Webinar captioning on platforms such as Zoom, Teams, Adobe Connect, GoToWebinar and Webex
• Captioning for live events streaming to Vimeo, UStream Facebook Live and YouTube and many other platforms.
• Captioning for meetings, events and conferences on Hopin, Whova, BigMarker, Big Blue Button and many others.

Make your webinars more accessible

We have developed a wide range of easy to use caption integrations that seamlessly integrate the captioned text with many of the most popular streaming platforms and collaboration software. The captioned text and presentation can easily be displayed directly in the meeting or conference platform.

Make your live meetings, conferences and events more accessible

Our easy to use, browser-based caption streaming platform can stream captions in real time to screens or monitors throughout the room or to overlay captions on a presentation or Powerpoint, making the content accessible to everyone. Having a large display screen with the flowing text allows audience members to focus on the message rather than straining to hear and comprehend.  Our technology supports hybrid events as well by allowing remote attendees to view the captioning in the live stream or using a browser window.

Have questions or want more information?  Check out our Live Captioning and CART FAQ's.

Communication Access Realtime Translation (CART) offers immediate, verbatim, streaming of voice-to-text translation at events, conferences, classes, public hearings and other events. CART/remote CART provides access to these events for deaf and hard of hearing viewers, those for whom English is not their primary language or other attendees who might have difficulty hearing.  

Captions can be presented to a single participant on a mobile device, tablet or laptop or on a large screen via a projector for the whole audience.  

Key Features of Remote CART Services:

• Captions stream in real time with no delay at speeds up to 275 words per minute
• Available on computers, laptops, screens, monitors and smartphones
• Easy to set up and use
• Unlimited viewers can view captions at no additional cost
• Flat hourly regardless of number of users or devices
• Transcripts available immediately upon completion of the session
• Certified, experienced providers

How does remote CART work?

Remote CART is very simple to use.  First, we need to hear what's being said in the classroom or meeting room.  This can be done using a Skype session, webinar or a conference line. 

Our experienced real-time captioners will "translate" the audio to text in real time using a stenography machine.  The text is securely streamed over the internet to a web-enabled computer, laptop, tablet or smartphone where it can be viewed discretely in real time.

As the audio is being captioned, it is displayed in real time in a browser window on a PC, laptop, smartphone or other web-enabled device.  Our fully configurable viewing window allows users to format their captioned text for optimum viewing in addition to taking notes and communicating with their captioner in our built in chat window!

 Want to see more?  View a demo 

Have more questions about CART?  Visit our Remote CART FAQ page.

Not sure what services you need?  Call us today at 800-870-1795 and our knowledgeable staff will help you pick the right services for your needs.  

20/20 Captioning & stenoCART is always prepared, always on time, and always responsive. Our team consists of Nationally Board Certified realtime writers located across the United States, which allows us to serve clients in all time zones. In addition to being a nationally recognized leader of onsite and remote CART, live webcasts, webinars and broadcast captioning, our talented and experienced team of realtime writers hold one or more of the following certificates:

CERTIFICATION DESCRIPTIONS

• CRC Certified Realtime Captioner
  This exam is a written knowledge test and skills exam administered by the National Court Reporters Association. The skills portion consists of 5 minutes of literary matter at 180 wpm.

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• Registered Merit Reporter (RMR)
  This exam is a written knowledge and skills exam administered by the National Court Reporters Association.  The skills portion consists of 5 minutes of literary material dictated at 200 wpm, jury charge dictated at 240 wpm, and testimony/Q&A dictated at 260 wpm.  Grading is based on the accuracy of the transcripts produced. 

  ---

• Certified Realtime Reporter (CRR)
  This exam is a written knowledge and skills exam administered by the National Court Reporters Association. The skills portion consists of 5 minutes of straight material ranging in speed from 180 to 200 wpm. Grading is based on the realtime output. 

  ---

• Registered Diplomate Reporter (RDR)
  This exam is a written knowledge exam administered by the National Court Reporters Association. This is the highest level of certification available to professionals in the field. This exam is designed to test the advanced knowledge and experience of seasoned professionals. 

  ---

• Registered Professional Reporter (RPR)
  This exam is a written knowledge and skills exam administered by the National Court Reporters Association. The skills portion consists of 5 minutes of literary material dictated at 180 wpm, jury charge dictated at 200 wpm, and testimony/Q&A dictated at 225 wpm. Grading is based on the accuracy of the transcripts produced.

  ---

• Certified Shorthand Reporter (CSR)
  This exam is a written knowledge and skills exam administered by the National Court Reporters Association. Kansas' exam consists of 5 minutes of jury charge dictated at 180 wpm, medical dictated at 200 wpm, and Q&A dictated at 210 wpm. Grading is based on the accuracy of the transcript produced

Please visit the National Court Reporters Association website for full descriptions of the above certifications.

This area is for authorized website administrators only.

Please browse to the page you wish to edit.

20/20 Captioning is your partner in providing equal access through word-for-word remote CART and captioning services.

Don’t sit in silence. Contact us today!

If you have questions or would like to schedule an event, please use our contact form in the right sidebar. Thank you for your interest.

3702 Chase Court
Newtown Square, PA 19073
(800) 870-1795

This email address is being protected from spambots. You need JavaScript enabled to view it.

20/20 Captioning & Reporting is committed to providing optimal court reporting services at the most affordable rates. Our Board Certified court reporters utilize the most up-to-date technology and bring over 20 years of experience to each and every job. 

Examples of court reporting services include, but are not limited to, the following:

 
Don’t see your event listed above? Let our friendly and experienced staff help you. Chat live, call, or e-mail us today.

In the event of an emergency, 20/20 Captioning & stenoCART offers 24/7 emergency broadcast captioning services to assist television stations in complying with the guidelines of the Federal Communications Commission (FCC). Any television station broadcasting emergency information is mandated by the FCC to provide an on-screen visual presentation in the form of captions for persons who are deaf or hard of hearing.

Examples of emergency information include, but are not limited to, the following:

• Weather situations including: tornadoes, earthquakes, floods, heavy snows, icing conditions, severe weather warnings and watches, widespread fires, hurricanes, tsunamis.
• Community awareness events including: discharge of toxic gases, widespread power failures, industrial explosions, school closings, and changes in school bus schedules resulting from such conditions.

For more information regarding the FCC Guidelines as it relates to emergency broadcasts for persons who are deaf or hard of hearing, please visit the FCC website by clicking here.

Chat live, call, or e-mail us today.

Foreign Language Captioning

20/20 is pleased to offer live captioning in Spanish, French and Italian.  Foreign language captioning is great for webinars, virtual conferences and other events with international attendees. 

We have a couple of options available:

• Spanish, French and Italian captions for live Spanish, French and Italian content.
  This service provides live, real time captioning of Spanish, French Italian language programming, conferences and webinars in Spanish, French or Italian.
• Spanish, French and Italian captions for English programming.
  This sophisticated service provides simultaneous live translation of English into Spanish, French or Italian for our foreign language captioners who then transcribe what they hear in real time.
• Machine Translation:
  Our caption streaming platform can translate English captions into captions in any of over 80+ languages using machine translation.  Accuracy is over 90% in most cases so while it may not be ideal for business situations, it's a great option for social media posts and other informal events.

For more information on these services, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at 800-870-1795.  

The Internet has been life-altering for deaf and hard of hearing people, and the number of online resources to improve their quality of life has proliferated. Here is a list of some of our favorite sites. 

The American Association of People with Disabilities
An organization that organizes the disability community to be a powerful force for change—politically, socially, and economically.

Alexander Graham Bell Association
A life-long resource and support network whose mission is advocating independence through listening and talking.

Americans with Disabilities Act
This Act requires that any television public service announcement that is produced or funded in whole or in part by any agency or instrumentality of Federal Government shall include closed captioning.

Complaints for Failure to Provide Closed Captioning
If you have a complaint for failure to provide closed captioning during non-emergency/emergency broadcasting, please fill out the form located at this site.

Federal Communications Commission
This site contains information pertaining to captioning rules governing cable and satellite distribution.

Hearing Loss Association of America
The Nation’s largest organization for people with a hearing loss.

National Association of the Deaf
For more than 100 years, this organization supports and amplifies the voices of the deaf and hard of hearing community.

National Court Reporters Association
Since 1935, this organization has been responsible for setting the standards for excellence regarding the competence of court reporters and captioners.

Rehabilitation Act of 1998, Section 508
This Act requires that government agencies provide accessible information to the deaf and hard of hearing community.

Telecommunications Act of 1996
This Act required the FCC to implement a broad mandate for closed captioning on American television.

Telecommunications for the Deaf and Hard of Hearing, Inc.
A national advocacy organization addressing equal access issues in telecommunications and media for four constituencies in deafness and hearing loss, specifically people who are deaf, hard of hearing, late-deafened, or deaf-blind.

Yahoo Broadcast Captioners Forum
A message board for broadcast captioners and other professionals in similar fields to share information.

The captioning and interpreting technology you need.

From a company you can count on.

20/20 Captioning & Interpreting combines our state-of-the-art technology, uncompromising commitment to quality and extensive experience to provide the exceptional service our clients deserve.

Our Nationally Board Certified realtime writers are dedicated to excellence. Proud to be a Nationally Recognized Leader in onsite and remote CART Captioning of live webcasts, webinars, conventions, company trainings and broadcast captioning.

We can deliver live text that streams to platforms such as Zoom, WebEx, Facebook, YouTube and Adobe. Don’t see your platform listed? Just ask. We can make it happen.

We value honesty, integrity, commitment to quality, respect for our clients...

You see what we hear.™ says it all.

The stenotype machine works a bit like a portable word processor, but with a modified, 22-button keyboard in place of the standard qwerty setup. Modern stenotypes have two rows of consonants across the middle, underneath a long number bar. Set in front of these are four vowel keys: "A," "O," "E," and "U."

How does it work?

Stenographers can type entire words all at once by striking multiple keys at the same time. The left hand spells out the beginning of a syllable, while the right hand spells out the end; all keys are pressed at the same time, and the machine produces an alphabet soup that's incomprehensible to anyone who's not trained in machine shorthand. Stenographers spell out syllables phonetically, but there aren't enough keys on each side of the keyboard to cover every sound. Certain combinations of adjacent keys correspond to the missing consonants: For example, there's no "M" anywhere on the keyboard, so you have to press "P" and "H" together to start a syllable with that sound. There is a "B" on the right side of the board, but none on the left—that means it's easy to end a syllable with "B," but for words that begin with "B" you need to hit "P" and "W" together.

Each stenographer might use different conventions to represent homonyms or other ambiguous words. At court-reporting school, you can learn one of at least half a dozen machine shorthand "theories," which teach different approaches and general rules. But any experienced stenographer will work out his or her own abbreviations, especially for words and phrases particular to a given job. "May it please the court," for example, could be shortened to a quick stroke, as could, "Ladies and gentlemen of the jury."In the old days, everything the stenographer typed would print to a roll of narrow paper tape. Later on, the stenographer would translate the notes back to English, and sometimes another stenographer, called a "scopist," would check the translation. Now the translation is done by computer, and the fancier stenotype machines translate as they go. The paper tape still records the original notes, but an LCD display on the machine itself shows the words in regular English.

A stenographer typically saves the spellings and abbreviations he uses into a personal dictionary on his home computer. These personal dictionaries can then be transferred to stenotype machines, most of which have floppy-disk drives or USB ports. Machines can be further customized, down to the sensitivity of each individual key. These changes reflect the relative strength of each finger: The "L" key under the scrawny right ring finger is often made less sensitive, since that finger is more likely to sag and touch the key by accident.

Almost all stenographers have their own customized machines, which they take with them on specific jobs. 

If you are an independent contractor working for many companies, you are expected to jump through many technology hoops each day.  Technology changes as we sleep so understanding what happens in your office is important.

Wendy is a captioner and just purchased a Windows 8.1 computer. She shared with me the steps she took to setup Skype on her computer. I thought to myself, wow, who would have thought!?!?! I hope you find her instructions helpful:

Windows 8.1 comes with a preinstalled "modern app" version of Skype. Windows 8.1 behaves somewhat like the interface for a tablet or smart phone when using the new Start Page which replaces the Start button / menu in earlier versions. The typical user probably only has one Skype account and so Windows is designed to sync / merge the windows logon account with a single Skype account. While this probably works fine for the typical user, it causes problems for CART providers who need the option of frequently signing into Skype with multiple Skype accounts. 

To use the "modern app" like version of Skype that comes preinstalled, the user would need to set up a windows logon account to pair with each and every Skype ID, or alternatively change the windows system settings for Skype each time a different ID were to be used. This is not a practical solution; however, there is a work around.

The user can go to the Skype.com website and select to download the "desktop version" of Skype. The link is labeled "Get Skype for Windows desktop" but do not use the link labeled, "Get Skype of Modern Windows" which is further down the page. The desktop version can be installed and then launched from the old Windows desktop which is still available in Windows 8.1 by pressing the Windows key which toggles between the old familiar Windows desktop and the new Windows 8.1 tiled Start Page.

A problem regarding Skype and realtime text streaming platforms is the Skype Click-to-Call add-on for Internet Explorer. When installing the desktop version of Skype there is checkbox that allows the user to also install the add-on for their web browsers. This checkbox should be cleared; however, if that was not done then it can be enabled / disabled in the internet browser settings. The click-to-call add-in recognizes phone numbers on web pages, including the transcript window on a realtime text streaming platform, and formats the number as a hyperlink so that the user can at-will click on the number to call it through Skype.

While this works great for static pages, it produces less than optimal results in the dynamic environment of the real time text streaming window of 1CapApp. The add-on causes the cursor to jump back and forth in the window after the first time a phone number is recognized. If the text has scrolled more than one page then the entire page jumps up to the last hyperlink and back down to the current cursor position which makes it difficult for the Court Reporter or CART Captioner to follow along in the View window on the realtime text streaming platform 1CapApp. I don't know if the client sees the hyperlink on their end or experiences the jumping cursor. The easiest solution is to just keep the Skype click to call add-on disabled.

I also happen to know that Skype causes the Firefox browser to act up as well so Internet Explorer seems to be the browser of choice with Skype. In Firefox when Skype is open I have observed on multiple computers that the system hourglass gets stuck on.

The steps to disable the add-on in Internet Explorer is as follows:

1. Navigate the Internet Explorer menu bar along this path: Tools menu -> Manage Add-ons -> Toolbars and Extensions.

2. Scroll down to the Skype heading.

3. If present, select the Skype add-on named "Skype Click to Cal for Internet Explorer". In the lower right hand corner of the manage add-ons window there will be a button to disable the add-on.

4. If present, select the second Skype add-on named, "Skype Click to Call settings" and then click the disable button for that add-on as well.

5. Click the close button, and restart the Internet Explorer application. 

Author: Wendy Sandow-Tetzlaff

20/20 Captioning has been a leader in providing live captioning services for over 20 years.  We provide live captioning services for:

• Live streams to Vimeo, UStream, Facebook and YouTube and many other video platforms
• Live broadcasts of news, sports and other events
• Meetings, events and conferences
• Webinars in Zoom, Adobe Connect, Webex and many others
• Large meetings such as conventions, graduations and other large gatherings

We provide captioning services for television broadcasts, online streaming and live events including conventions, meetings and classes. We hire only certified real time captioners that have extensive experience in all aspects of real-time and broadcast captioning.

Our experienced and knowledgeable service team is available 24/7 and can always help out with a tight deadline or a last-minute captioning projects. 20/20 can help you comply with FCC captioning regulations and solve your media accessibility needs.

Facts:

Did you know:

• 80% of those who use captions are not deaf or hard of hearing
• 47% of caption viewers use them to improve comprehension and retain content
• 98% of viewers of online video use captions

Make your meetings and conferences more accessible

20/20's unique technology seamlessly integrates captioned text with many of the most popular collaboration and presentation platforms. The captioned text and presentation can be displayed for an individual user, on a large screen for the entire audience or both, making the content accessible to everyone. Having a large display screen with the flowing text allows audience members to focus on the message rather than straining to hear and comprehend.  Check out our caption integrations here.

Have questions or want more information?  Visit our live captioning FAQ's

WebEx Event Captioning is easy with 20/20 Captioning. Follow these instructions below to make your event accessible.

To embed captions directly into your event, follow Steps 1 through 4 below using the “Multimedia Viewer” panel in WebEx and this link, with your unique event link you should have received when captioning was confirmed for your event.

Step 1: When the host of the event begins the session, they first must open the Multimedia Viewer panel. They do this by clicking on the View > Panels > Manage Panels:

Step 2: Here in the “Manage Panels” window,  the host will need to move the Multimedia Viewer from the “Available panels” into the “Current panels”:

Step 3: Once the Multimedia Viewer panel is in the Current Panels, the host will need to click  Share > Multimedia. This will open a new window and the host will need to copy and paste the embedded link you received from 20/20 Captioning into the URL bar.  If you do not have a link, please contact 20/20 Support at 800-870-1795.

Step 4: Once the link is embedded, captions will begin streaming in the Multimedia Viewer panel:

If the host is sharing their desktop in full-screen mode, the host and participants may need to move their mouse to the top of the screen for the dropdown menu, click on the down arrow, and click on the Multimedia Viewer button to see the captions. This will pop up the Multimedia Viewer window and can be moved to any part of the screen that is best for the attendee:

Adobe Connect Live Captioning Instructions

Adobe Connect event captioning is simple with Archive's solution. Follow these instructions below to make your event accessible to all participants:

For Adobe Connect meeting organizers:

Step 1: Download the Captioning Pod. There is a ZIP file containing your version of the captioning pod available here:

• http://www.connectusers.com/downloads/extensions/swfdownload/AC9_ClosedCaptioning_v.4.1.swf
• http://www.connectusers.com/downloads/extensions/swfdownload/AC8_ClosedCaptioning_v.3.3.swf

We suggest you click the link and choose “Save As…” from the menu of options so that you can specify where the file will be downloaded on your computer.

Once downloaded, extract the ZIP file to a temporary folder.

Step 2: Add the Pod to Your Adobe Connect Meeting

Open the Adobe Connect meeting and follow the instructions you find on the website to begin your meeting.

Once your meeting is running, select the following menu item: Pods -> Share -> Add New Share

 In the new window, click the dropdown arrow next to Share My Screen and choose “Share Document”:

In the new window, click the “Browse My Computer” button at the bottom left and find the CC pod where it was saved. Double click that file, and the pod will begin to load.

Step 3: Initiate Captioning

Once the pod is loaded, click on the plus (+) icon near the top of the pod. This will activate the menu bar, which provides the connection configuration. The dropdown menu next to Provider is where you will select “Other.”

• In the dialog boxes, enter the following settings:
  • Host: www.1CapApp.com
  • ID: Enter your event ID / Confirmation Number (Note: The Event ID / Confirmation Number should have been received by the person who ordered the event as part of their confirmation email.)
  • Port: 6981
  • Name:  Your choice.  Can be anything.

Click the Connect button to connect to Archive Captioning. Once you are connected, the tab will be updated showing the connection name and a yellow triangle indicating that the connection has been made.  BE PATIENT, THIS CAN TAKE A MINUTE.

Check the “Broadcast Captions” checkbox – this allows captions to flow through into the meeting through the captioning pod. The tab will update with a green checkmark indicating that the captions are flowing.

Your meeting is now ready to receive captioning and you may click the “Caption Viewer” tab.

If you have any questions or need more information on this process, please call Archive Captioning at 800-870-1795 and our knowledgeable team of experts can help.

Captioning in YouTube is very straightforward.  Just follow these steps to make your next live event more accessible:

1.  First, log in to your YouTube account and navigate to the Creator Studio and your Video Manager;

2.  Click on Live Streaming and then Events.  In the next window, click on New Live Event from These Settings, as below,

3.  Complete the basic info tab below. Fill in title, description, private, public, et cetera. Be sure to set the start and end time and time zone.

4.  Be sure to Save Changes!

5.  On the same page, click Ingestion Settings

6.  After clicking ingestion settings the below pops up.  Most options default to below and the links are self generated.6

7.  At the bottom of page, under Closed captions, click the down arrow next to "None" and select "Post captions to URL."

8.  Click Save.  You will get the following:

9.  Copy the link in its entirely (it's LOOONG!) and send to your 20/20 Captioning contact at 2020officeThis email address is being protected from spambots. You need JavaScript enabled to view it..

If you have any questions with this process, please call us at 800-870-1795 for more information.

Follow these easy steps to show live captions in your Zoom Meeting:

 1.  Make sure captions are enabled on your Zoom account by watching this short video: 

2.   Schedule your Zoom Meeting at https://zoom.us/meeting as you normally would in the “My Meetings” tab and click “Save.” This will automatically bring you to the “Manage My Meeting” view of your meeting.  Click the “Start this Meeting” button at the top or bottom of this page:

3.  Once you’ve clicked “Start this Meeting”, your next screen will look like this:

Click the “Closed Caption” button located in the menu bar at the bottom of the page. In the box that comes up, click the link for "Use 3rd Party CC".  A message will come up saying that the link has been copied to your clipboard.  Send the resulting website link to 20/20 Captioning when you are scheduling captioning for your meeting.

* Once you have copied the URL to your clipboard, the website link you provide to 20/20 will be long and start like this: https://wmcc.zoom.us/closedcaption?id=

4. Zoom Captioning then appears at the bottom of your screen and are accessible to your meeting participants by clicking the “CC” icon (the icon will be green once the captioner is ready):

 Once your meeting is complete, click “CC” at the bottom of your page before exiting this screen.

 If you have any questions about live captioning in Zoom, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at 800-870-1795.

Live Captioning for GoToMeeting

For Meeting Participants

Using live captioning services for your conference calls or web meetings will provide you with access to live, real-time captions displayed in an easy-to-use streaming text window.  The caption streaming platform is web based and works with most browsers with nothing to download or install.

How to Closed Captioning for your conference call or audio meeting:

• Before the Conference – In your meeting confirmation email, you will receive a link to the caption stream. This will allow you to access live captions during your meeting.

We strongly suggest you dial into your Audio Meeting and streaming session 5 to 10 minutes before the meeting start time to familiarize yourself with the available tools.

• During the Conference – If you are participating in an audio meeting/conference call, you will need one browser window open which displays the streaming captions via caption streaming platform.

• You can also adjust the settings to change font size, text color and background color:

• After Your Conference – If available, save a copy of the unedited transcript to your own computer. Note: This option is dependent on your meeting organizer’s preferences. 

How to Access Closed Captioning for your Video Meeting:

• Before the Conference – In your meeting confirmation email, your meeting organizer will provide you with a link to the caption streaming platform. This will allow you to access live captions during your meeting.  Please note that you will need to log in to TWO separate websites using different links:

1. Video meeting web link (this link will direct you to the event arranged by your meeting organizer)
2. The caption streaming link provided in your confirmation email.

*We suggest you log in to the Web Conference and the caption streaming platform 5 to 10 minutes before the meeting start time to familiarize yourself with the available tools.

• During the Conference – If you are participating in a video meeting, you will have two web browser windows open.
• After Your Conference – If available, save a copy of the unedited transcript to your own computer. Note: This option is dependent on your meeting organizer’s preferences.

For Meeting Organizers

To easily schedule captioning services for your live audio/video meeting or web conference, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 800-870-1795.  As you place your order, you will want to decide whether you need things like:

• An Immediately Available Unedited Transcript (for downloading by meeting attendees)
• An Edited Transcript (to include in perpetuity in your meeting recording)
• Two-Way Communication between Captioner and Participants for Q&A
• Spanish Captioning and Transcription Services

Captioning services can be requested with as little as 12 hours notice.  Once captioning for your meeting or web conference has been scheduled, you will receive a confirmation of your captioning order, your caption Event ID, and a unique event link to the streaming text window.

To share the link to the caption stream with your meeting attendees, you can paste the unique link from your confirmation email into your meeting invitation. This will be a separate link from the meeting event.  Please remind participants that they may need to open two separate website windows at the start of the event: one window for the meeting/conference and another window to display the captions.  (Audio conference attendees will only open one website window to view captions.

We can also secure meeting links with passwords, restricted IP addresses or limit logins to specific email domains.  Contact your 20/20 representative for more information.

I became interested in captioning when I discovered the little CC button on my TV remote and started seeing the words dancing across my television screen. I was more interested in the words than the television program itself. I immediately connected with a few seasoned captioners and decided to purchase captioning software, start building my captioning dictionary and enter the captioning field. BUT... the captioning software sat in a drawer in my office for close to a year.

I had just begun to provide onsite classroom CART when tragedy hit our country, 9/11. Experienced onsite CART captioners were pulled away from their everyday assignments to provide round-the-clock emergency captioning for television news coverage. This unfortunate emergency allowed me to hone my skills as a CART Captioner as I provided more hours of onsite classroom CART.

I was very comfortable in my role when one day a call came from a captioning company stating their captioner broke her hand and would be off work for three months. Could I please caption an hour and a half show each day until she could return? My heart began to race as I explained to the caller that I had zero captioning experience and I didn't think I was ready. BUT . . . remember that captioning software I purchased a year ago? It was still sitting in the drawer in my office. The company pled with me to take the job for three months and again told me I could quit when she returned. She never did return. I captioned their local news for one and a half years. 

I will always be grateful to a captioning colleague, Chris Hime, for her support in helping me through the first month. During the transition I thought to myself, what am I doing here? But Chris assured me that I would eventually become comfortable with captioning, and I did. This opened up opportunities to work with other captioning companies, which I thoroughly enjoyed. So you’d think I would be happy being comfortable?! 

Then Chris told me she was working with Jeanette Christian and she asked if she could pass my name to her. I thought, why not? I had no idea that Jeanette would drag me into the 21st Century with all her technology.

I was so comfortable using the older modems and outdated technology but now Jeanette is talking about Skype, GoogleTalk, Google Hangout, Blackboard, Adobe, WebEx -- and now what’s this 1CapApp? What’s this voiceover IP stuff, bridges and platforms? What is remote CART? 

What!?!?! You want me to remote CART for a medical student? Hum, maybe that would be all right since 95% of my depos were medical malpractice. What!?!?! Now Jeanette wants me to CART for professionals during their teleconference meetings and maybe voice for them, too -- and in Europe, Asia? Wow!! I really like where this is going.  

I was often afraid whenever Jeanette would force me out of my comfort zone, but she is patient and has a great support system in place that I actually find myself saying, "I CAN DO THIS!" And, plus, the awesome 1CapApp platform Jeanette is a co-founder of is truly magic. I am excited every day when I sign into the platform.

So I say THANK YOU, Jeanette Christian, for your faith in my ability to grow in this profession and for your patience in teaching an old dog new tricks!

Sincerely,

Rita Lupercio

Rita can be reached at: This email address is being protected from spambots. You need JavaScript enabled to view it.

Offline captioning, or pre-recorded captioning, is the process of adding captions to a television program after the program has been filmed or taped, but before the program is broadcast or shown publicly.

Examples of offline captioning include, but are not limited to, the following:

 
Don’t see your event listed above? Let our friendly and experienced staff help you. Chat live, call, or e-mail us today.

20/20 Captioning & stenoCART makes it possible for our agency to be accessible to a wider population.

Read more: On top of the latest technologies!

2020 Captioning has been a leading provider of remote CART, broadcast and post production captioning services for over 20 years.

Remote CART/CART Services

• CART, or Communication Access Realtime Translation,  uses a skilled stenographer using a stenograph machine to "translate" the spoken word to text, enabling the deaf and hard of hearing equal access to fully and actively participate in discussions by reading the English text displayed. 
• Text can be viewed on a mobile device, tablet, laptop computer, television monitor or large screen, any device with an internet connection.
• Remote CART is widely used in classrooms, teleconferences, meetings, webinars, seminars, conferences, training sessions and church services.
• 20/20 Captioning can provide captions in Blackboard, Collaborate, Webex, GoToMeeting and many other services.

Questions? Check out our remote CART FAQ's

See a demo of our remote CART software

Video Remote Interpreting

Video Remote Interpreting (VRI) uses the same web-based technology that allows virtual meetings, with the addition of an experienced sign language interpreter participating from a remote location. The hearing and deaf participants can be together in the same room or they can each log in remotely — in either case, they just need a webcam and high-speed internet access.

VRI services from 20/20 are:

• Cost-effective, with no fee for last minute requests
• ADA and HIPAA compliant
• Ideal for a remote workforce and virtual/hybrid events
• Accessible in locations where onsite ASL interpreters are not available
• Compatible with your existing video conferencing software

Post Production Captioning

• Look to 20/20 to make your web content accessible to the deaf and hard of hearing, foreign language speakers or viewers in "no audio" environments.  With so much content being viewed on-line, your videos can be viewed anywere but without captions, you may be missing out on key audiences.  Whether you are streaming live video of a meeting or event, hosting a video on your website, or offering your video on YouTube, we have the tools to max out your audience.
• 20/20 uses only US labor for superior accuracy.  With a staff of over 100 experienced transcribers, we have the ability to assign complex or technical content to staff that has expertise in your particular subject area.

20/20 Captioning has been a leader in providing realtime and live captioning services for over 20 years.  We provide:

• Webinar captioning on platforms such as Zoom and Adobe
• Live captioning for live events on Facebook and YouTube.
• Captioning for meetings, events and conferences
• Live sporting events

We provide captioning services for television broadcasts, online streaming and live events including conventions, meetings and classes. We use only experienced, certified live captioners for the highest levels of accuracy with no delay in the captions.

Our experienced and knowledgeable service team is available 24/7 and can always help out with a tight deadline or a last-minute captioning projects, including live captioning for severe weather or breaking news coverage. 20/20 can help you comply with FCC captioning regulations and solve your media accessibility needs.

Make your meetings and conferences more accessible
20/20's unique technology is able to seamlessly integrate the captioned text with many of the most popular collaboration and presentation software without requiring an expensive encoder. The captioned text and presentation can be displayed for an individual user, on a large screen for the entire audience or both, making the content accessible to everyone. Having a large display screen with the flowing text allows audience members to focus on the message rather than straining to hear and comprehend.  

Have questions or want more information?  Visit our live captioning FAQ's

20/20 Captioning & stenoCART, Inc. is proud to announce the release of 1CapApp. As a co-developer of 1CapApp, we left nothing out. 1CapApp was created to give deaf, hard of hearing, sight-impaired, and a mainstream audience an interactive realtime experience. Features include:

• Chat back feature on or off
• Font colors and background colors
• Time codes and line numbers on or off
• Built-in note taking on the same screen
• Email your own transcript after session
• Security reinforced by the use of SSL (HTTPS)
• Ability to view realtime streaming text on:
• Computer, iPhone, Blackberry, Android, iPad, Tablet, Kindle

If you are currently working with a caption provider, please ask them to sign up for a 1CapApp account; and, if you are a caption company, you'll love the dashboard functionality . . .  especially the scheduling! You will only give your clients one username, one password, and one link. Please try 1CapApp today!

With 20/20 Captioning, you have access to the most advanced remote captioning technology for a seamless realtime experience.

There is no need to learn complicated systems or download special software. Simply login and you are taken directly to your own personal captioning page where you can access your information. No more waiting to receive your documents.

1CapApp Streaming Realtime Text Platform

1CapApp is 20/20 Captioning's secure, state-of-the-art captioning platform that delivers live captions to a web page that can be displayed on any internet connected device. 1CapApp delivers a seamless flow of realtime text making your viewing experience amazing. 

As the audio is being captioned, it is displayed in real time in a browser window on a PC, laptop, smartphone or other web-enabled device.  Our fully configurable viewing window allows users to format their captioned text for optimum viewing in addition to taking notes and communicating with their captioner in our built in chat window!  

Once your session has ended, if you've requested one, we can email you an unofficial  transcript right away at no additional cost.

Want to see more?  Please call for a FREE demo today.

Software

Overlay translucent or background captions on top of your Power Point presentation or video without the hassle and cost of a video switcher, mixer or encoder. No need to rent a second screen or projector! 1CapAp’s technology,  With our 1Fuzion application, we can do this remotely and onsite! .

Never purchase software again when using 1CapApp. Our state-of-the-art realtime text stream platform is compatible with Windows, Mac, Linux, Unix and streams into other platforms such as Adobe and WebEx – don't see your platform listed? Just ask!

• Simple – Our software is compatible with wireless networks and local area networks anywhere in the world.
• Versatile – The consumer has the ability to change the font color and style as well as the foreground and/or background color. Needing line numbers and timecodes, just turn them on and off at any time. 
• User Friendly – The consumer has the ability to take their very own notes within the platform. Never look away from the screen again and miss important information. A chatback feature is also available.
• Mobile – Display realtime streaming text on your iPhone, Blackberry, iPad, Tablet or Kindle. We have you covered!
• Affordable – Our clients are not required to purchase additional software. We provide it all!

Not sure what service you need? Let our friendly and experienced staff help you. Chat live, e-mail, or call today for a FREE demonstration.

Integrations

20/20 Captioning has developed a long list of easy to use integrations with many of the leading online and conferencing platforms.  These integrations make it easy to integrate live captioning into your online content.  You can learn more about these integrations below.  Of course, if you have further questions about how Archive can help make your meetings and content more accessible please feel free to give us a call or send us an email.

Live Captioning for Web and Video Platforms

Facebook Live | YouTube | UStream 

Live Captioning for Conferencing Platforms

Zoom | Adobe Connect | WebEx | GoTo Meeting | Skype for Business | ON24

CART, Remote CART and Live Captioning Terms and Conditions of Service

1. REQUESTS FOR SERVICE

1.1 Requests should be made to directly to your Business Coordinator.  Requests may be made by phone, email, fax or Skype.  We can be reached at This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it., or by calling 800-870-1795 x2.

1.2 The person requesting service shall provide the following information;

• Name and contact information of the person making the request;
• The date, time, and location of assignment;  
• Nature of service [CART, Remote CART, Webinar Captioning, Broadcast Captioning]
• Languages required
• Names of participants in the assignment;
• The type/details of assignment, including preparation material if available
• Whether a transcript (edited or unedited) is required for the request
• For CART service; Preferred service delivery method [Onsite or Remote service]; if any
• For remote CART service; the method by which (and relevant information related to how) audio will be transmitted to the captionist
• Name and contact information for any designated Audio/Video or Technical support person associated with the request; and/or Name and contact information for someone responsible for troubleshooting during the provision of service
• Name and contact information of the person who will receive the invoice;

1.3 All requests will be acknowledged (usually by email) within one (1) business day. If an acknowledgement is not received, the requester should contact us immediately.

1.4 The person making the request will be the sole contact person for the request unless a different contact person is assigned by the requester. If the requester is not directly associated with the agency, business, or service responsible for the cost of service, a representative from the applicable agency, business or service will be contacted to confirm service and be notified of the applicable terms.

1.5 Regardless of who initiates the request, the agency, business or service deemed to be the primary provider of service will be responsible for adhering to all CART and Broadcast Captioning Terms and Conditions and applicable rates. 

2.  SERVICE DELIVERY METHOD

2.1 Captioning service may be delivered through various methods;

• Remote CART service [when captioning is used directly for accessibly of one or more participants; captionist(s) are off site, providing captioning via a secured internet feed]
• On-site CART service [when captioning is used directly for accessibly of one or more participants; all participants and the captionist(s) are in one location] (availability of Onsite service may be limited in some regions)
• Webinar or Live Stream captioning [when captioning is used indirectly for accessibly of one or more participants; captionist(s) are off-site, providing captioning via internet which is embedded into the live video feed]

2.2 All options will be considered, in consultation with the participants, to determine which methods are viable and which is the most appropriate prior to confirming service. 

2.3 Regardless of the service delivery method, all Terms and Conditions of Service will apply. 

3. CONFIRMATION OF SERVICES

3.1 Requests will be received and processed by a designated Business Coordinator.

3.2 The Coordinator will confirm receipt of requests, typically within one business day.

3.3 The Coordinator will secure a captionist (subject to availability).

3.4 A confirmation email will be sent by the Coordinator when a captionist is secured. At this point, the event will be considered confirmed and all Terms and Conditions will apply (please note Section 7, Cancellations). 

3.5 A subsequent email will be sent to the requester 3 days prior to the event.  This email will contain all information regarding the assigned provider and  for accessing the caption feed.  The requester will be responsible for ensuring all parties needing access receive this information.

4. TECHNICAL & AUDIO CONNECTIONS

4.1 Remote CART, Webinar Captioning, and Broadcast Captioning each rely on audio and internet feeds to relay information in a secure and reliable manner

4.2 Audio can be provided through various means, including, but not limited to:  a teleconferencing service, a speakerphone on a land line, a microphone attached to a cell phone, a direct feed from the PA sound system into the phone line, via Skype. A quality audio feed is essential to the delivery of remote CART services.

4.3 CART service is available on most devices, operating systems, and internet browsers (including Google Chrome and Internet Explorer 8 or above). Minimum system requirements may be required to access the service.  Please ensure that your software and hardware are current and all system updates are installed prior to service delivery date. If you are uncertain if your system can support the service, specific needs can be discussed with the Business Coordinator at the time of placing the request.

4.4 High-speed Internet access (hard-wired preferred) is required to receive the Remote CART or captioning feeds.

4.5 An on-site contact number (either cell phone or land line) is required in case of emergencies or difficulties.

4.6  We strongly encourage new users (or for new connection arrangements) to arrange for testing of their connections and computer set ups.  We encourage existing users to allow at least 15 minutes prior to the start of an event to confirm the quality of the audio and the connection. 

During a test, all audio and internet connections will be assessed to ensure highest possible quality and, where necessary, provide troubleshooting should an issue be identified.  Testing also allows new users an opportunity to become familiar with how remote CART service is provided and accessed, further minimizing any concerns that could arise upon service delivery. 

4.7  20/20 WILL NOT BE RESPONSIBLE FOR FAILED AUDIO CONNECTIONS OR REDUCED QUALITY OF SERVICE DUE TO POOR AUDIO OR INTERNET FEEDS.  FULL RATES OF SERVICE WILL APPLY REGARDLESS OF WHETHER THE CONNECTION FAILS OR IF THE QUALITY OF THE AUDIO.  UNDER CERTAIN LIMITED CIRCUMSTANCES, WE MAY WAIVE OR REDUCE CHARGES IF AN EVENT CAN BE RESCHEDULED TO A LATER DATE OR IF THERE ARE OTHER, EXTENUATING CIRCUMSTANCES.  

5. PREPARATION TIME AND MATERIAL

5.1  All information and material that can help a captionist prepare for the assignment should be sent to your Business Coordinator at least 3 business days prior to the date of service.  Failure to provide suggested material may result in poor caption quality.  20/20 will not be responsible for poor caption quality or other issues caused by a failure to provide adequate preparatory information by the client.

5.2  All materials will remain confidential and will be destroyed or returned.

5.3 Arrangements can be made to send highly sensitive preparation materials directly to the captionist, when necessary.

6. TRANSCRIPTS

6.1 Edited and unedited transcripts are available upon request.  Such requests must be made in advance of the session.

6.2 For privacy and confidentiality reasons, transcripts are not stored or saved unless specifically requested by the Client.

6.3 Edited transcripts are available.  Editing costs vary by assignment.

6.4 Transcripts provided do not constitute a legal transcript and are provided in order to facilitate communication and accessibility.  The transcript provides a written record of the event, but may not be a totally verbatim record of the proceedings. Transcripts may not be used in a court of law.

6.6 Transcripts will only be provided to the agency, business, or service responsible for the cost of service.

6.7 Transcripts are provided in electronic format via email.

7. CANCELLATIONS

7.1  The requester can cancel an appointment at any time by contacting us directly at This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it., or by calling 800-870-1795 x2.

7.2  An email confirming the cancellation will be sent to the original requester/designated contact.

7.3  For a confirmed remote CART assignment to be cancelled without charge, written cancellation must be received at least 24 hours prior to the scheduled start time of the assignment, unless otherwise agreed in writing in advance.  For example, for a session scheduled for Monday at 3 PM ET, notice of cancellation must be received no later than the prior Friday at 3PM ET. 

For a confirmed onsite CART assignment to be cancelled without charge, written cancellation must be received at least 2 business days prior to the scheduled time of the assignment.  For example, for an onsite CART session scheduled for Monday at 3 PM ET to be cancelled without charge, notice of cancellation must be received no later than the prior Thursday at 3 PM ET. 

For assignments of 6 hours or longer or multiple-day assignments, we may require additional cancellation notice.  In these instances, cancellation time frames will be established at the time of confirmation.

7.4  Assignments cancelled without sufficient notice will be billable in full.

8. CONFIDENTIALITY AND SECURITY

8.1  We treat each assignment as confidential.

8.2  The information will only be made available/accessible to the assigned captioning individual/team for the provision of service, management for the purposes of quality control and emergency support, and Accounting services  for the purposes of invoicing.  Only essential information will be shared with each party.

8.3  All materials related to the assignment will remain confidential and will be destroyed or returned to the assignment participants.  Transcripts of assignments are not saved unless a copy is expressly requested in advance.  In such a case the transcript is deleted upon confirmation of receipt by the customer.

9. TERMS OF SERVICE

9.1  Minimum Service Requirements:  Unless otherwise specified, the following minimum service times apply:

       Remote CART/Webinar/Broadcast Captioning:  1 hour
       Onsite CART:                                                3 hours

9.2  Service time:  For remote CART Services or Webinar and Broadcast Captioning Services, service time is considered to begin at the time the captionist connects to the audio source and the CART stream becomes active, approximately 5-15 minutes prior to the start time of the event or as previously agreed.  Service time ends when the captionist disconnects from the audio source or at the originally scheduled end time of the event, whichever is longer.  After the minimum time has elapsed, service time will be billed in 15 minute increments rounded up to the next 15 minute increment.

9.3 Invoices will be sent in accordance with our existing billing terms. 

9.4 Payment is required upon receipt or as otherwise agreed in writing.  Past due invoices may be subject to additional fees, penalties or costs.

9.5 Invoices will contain the date; time; reference number; and a detailed breakdown of fees.

9.6 If your organization requires a Purchase Order, Department Code or similar identifying code included on the invoice for payment purposes, it is your responsibility to provide such prior to service. 

Revised January, 2024

Thank you for your submission..  One of our team members will be back to you shortly!

20/20 Captioning & stenoCART specializes in live and offline transcription of webcasts, serving clients in the financial and marketing industries. Transcription services are also offered to the broadcast industry.

Examples of our transcription services include, but are not limited to, the following:

• Medical Seminars
• Team Meetings
• Corporate Training
• Employee Training
• Mediation Services
• Private Investigations
• Investor Presentations
• Individuals Needing a One-time Service
• Recorded Statements: i.e., Police, Medical, Insurance

Simply upload your audio or video file to our online library or mail us your videotape, audiocassette or DVD. In return, you will receive a professionally formatted transcript deposited in our online library to download at your convenience. We offer competitive prices for different delivery deadlines.

Don’t see your event listed above? Let our friendly and experienced staff help you. Chat live, call, or e-mail us today.

There are no minimum usage requirements, no long term contracts, no set up fees.

For a free, no obligation consultation on whether VRI is a good option for your situation, please contact 20/20 Captioning and Interpreting directly at 800-870-1795 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Corporations worldwide are furthering their market potential by choosing 20/20 Captioning & stenoCART to spread their message around the globe. With our state-of-the-art 1CapApp realtime text streaming platform, we are able to quickly stream text directly to YOUR website; or, connect directly to our website’s live stream.

Examples of webcasts include, but are not limited to, the following:

We create a complimentary transcript within hours of your webcast and store it in our online library for you to download at your convenience; or, ask us to allow our 1CapApp platform to e-mail it immediatly to your personal e-mail account.

Needing more information? Let our friendly and experienced staff help you. Chat live, e-mail, or call today for a FREE demonstration.

Statistics show that persons over the age of 65 experience some loss of hearing. One-third of these individuals have hearing problems severe enough to seriously impair their ability to communicate. Although hearing loss related to aging is merely a fact of life, many individuals hesitate to reveal that they are experiencing hearing difficulties. This may lead to withdrawal from normal interests and activities.

If your business, organization or agency caters specifically to “Young at Heart” clientele, let 20/20 Captioning & stenoCART provide you with remote CART services.  Positively contribute to your clientele’s quality of life by encouraging group participation and interaction with others. You need only a computer with an Internet connection.

Benefits of Remote CART for the “Young at Heart”

• Can be viewed by one person or many
• Streamed text is large and easy to read
• Encourages participation and interaction
• A better understanding of what is being said
• Ability to change foreground and background of text color

Examples of remote CART for the “Young at Heart” include, but are not limited to:

• Estate planning seminars
• Health-related seminars
• Financial planning seminars
• Live presentations and/or speakers
• Legal related informational seminars
• Informational sessions: i.e., wills and trusts
• Entertainment: bingo, concerts, dances, birthday parties 

We are very pleased to offer a unique aspect of remote CART for those telephone calls your loved one just cannot miss, including the following:

• Your grandchild’s first step
• Your grandchild’s first word
• I made the football team!!!!!
• Grandma and Grandpa, I got an A+!!!
• I lost my first tooth - when will the tooth fairy come?
• Hi Grandma and Grandpa - I just want to say I love you!

Chat live, e-mail, or call today for a FREE demonstration.

Recently start using Zoom for your online meetings? 

Let 20/20 Captioning caption your virtual meetings, webinars and conferences

 20/20 Captioning has been a leader in providing live captioning services for over 20 years.  We provide:

• Webinar captioning on platforms such as Zoom, Adobe Connect, GoToWebinar and Webex
• Captioning for live events streaming to Facebook Live and YouTube and many other platforms.
• Captioning for virtual meetings, events and conferences

Our experienced and knowledgeable service team is available 24/7 and can always help out with a tight deadline or a last-minute captioning project.

Looking for more information on captioning in Zoom?  Check out our free tutorial on Zoom captions here.

Make your meetings, conferences and webinars more accessible

We have developed a wide range of easy to use caption integrations that seamlessly integrate the captioned text with many of the most popular streaming platforms and collaboration software. The captioned text and presentation can easily be displayed directly in the meeting or conference platform.

Secure and Confidential

We take security and confidentiality seriously.  Your data is always encrypted on our system using the highest business grade security available.  Our team undergoes regular background checks as well as annual trainings in best practices for data and internet security.

Make your live meetings, conference and events more accessible

Our easy to use, browser-based caption streaming platform can stream captions in real time to screens or monitors throughout the room or to overlay captions on a presentation or Powerpoint, making the content accessible to everyone. Having a large display screen with the flowing text allows audience members to focus on the message rather than straining to hear and comprehend.

Have questions or want more information?  Check out our CART FAQ's.

Get the most from your meetings with 20/20 Captioning

Accurate Captioning for Meetings and Events

Maximize audience engagement in your Zoom or Microsoft Teams virtual meeting with live captioning services from 20/20 Captioning. Captioning catches and holds meeting attendees’ attention for longer, and improves their capacity to retain the information from the meeting.

Why add live captions to your event or meeting?

• Increased engagement: Adding live captioning has been shown to improve participant engagement and increase content retention. Live transcription improves your audience's interaction with your brand.
• Improved accessibility: Live captioniing make your content more accessible not only to the deaf and hard of hearing but those for whom English is not their primary language.
• Increased Flexibility: Live captioning provides your audience with more ways to engage with your content or presentation.

20/20 Captioning is a leading provider of live captioning services. We provide captioning services using real people for the highest levels of accuracy to keep you connected to your clients, communities, stakeholders and employees, so you can connect everyone!

Why Choose 20/20 Captioning?

Captions Provided by Real People: 20/20 works with experienced live captioners to provide captions for the highest levels of accuracy with no delay in the caption stream. When it's your reputation on the line, don't trust your captions to a machine.

Easy To Use Integrations: Our caption streaming technology integrates seamlessly with Zoom and Teams using their  API technology. Captions stream in real time directly into your Zoom or Teams session. Captions stay with your meeting if you're sending them to Facebook or YouTube.

24/7 Live Customer Support: 20/20's dedicated and knowledgable support team is available 24/7 to assist with technical questions and scheduling needs.

How Customers use Live Captioning

Our customers use Zoom live captioning every day to stream a variety of events, including:

• Stream events to Facebook Live or YouTube live with captions
• Meetings, trainings, and webinars
• Town halls and workshops
• Virtual conferences and marketing events
• Classrooms and workspaces

Getting Started with Live Captioning

We make it easy to integrate captions into Zoom and Teams meetings. We use real people and not automated speech recognition software, which means you’re getting the highest quality  closed captioning, as well as unmatched customer service.

Have questions or want more information? Visit our live captioning FAQ's.